Application areas include:

• Supply chain and business network integration: facilitating the alignment of business processes and the exchange of information between busi-ness partners, e.g. in finance;
• E-government: developing the solutions for inter-governmental, government-to-citizen, and government-to-business service provisioning and information exchange;
• Multichannel management: developing architectures for integration of service delivery channels;
• Healthcare: analyzing and designing healthcare processes and information exchange within and between organizations;
• Mobile service provisioning: providing architectures and technology strategy for rapid development of mobile services;
• Shared service centres: modelling, design, and technology strategy support for setting up shared service centres (e.g., for banks or government agencies);
• Service portfolio, design, and management tools: developing and providing the tools necessary to develop and manage e-services;
• Service-oriented methodology: helping organizations to set up their own service-oriented design and development practice.