Nowadays, organizations have to be cost-effective and at the same time competitive and innovative. More and more, these organizations operate within a rapidly changing and evolving network of business partners, who rely on state-of-the-art technology to facilitate their cooperation. Individuals increasingly use fixed and mobile Internet to access the services of companies and government organizations, and expect these services to be tailored to their unique needs. To realize this dynamic, demand-driven environment, effective methods, techniques, tools and technology are needed. The service orientation paradigm facilitates this agility both in business networks and in the supporting technology.
What is it all about?
Service orientation offers a new way for flexible business innovation, which brings together two trends: the trend towards a service economy and the trend towards Web service-based computing. The core of this paradigm is the notion of ‘service’. At the business level, services provide the ‘units of business’ that represent value propositions within a value network or within business processes. At the technology level, services represent independent units of software functionality. This focus on services supports the need to combine interoperability, cost effectiveness, flexibility and innovation. Service orientation also enables organizations to concentrate on improving their business with both a short-term and a long-term scope. This makes more room for innovation, and creates more opportunities for new markets and associations with other partners. Characteristic for our way of working is the integral approach to the different business domains involved.
The most important added value of service architectures to businesses is in the greater interoperability between business partners and service users, in the agility that is created by using services as the core elements of business and IT design, and in the improved alignment between business goals and technological solutions that can be reached by using the service notion. This interoperability, agility and alignment results in greater efficiency through re-use of existing services, improved maintainability of service portfolios, and higher customer satisfaction by offering more and improved services.
Dr.ir. Marc M. Lankhorst
Expertise group leader Service Architectures
Tel. +31 53 4850456